May 30, 2024
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Monday.com CRM review

Discover folk - the CRM for people-powered businesses

Looking for a shiny new CRM solution? Not sure about the difference between Monday.com and Monday Sales CRM?

We've got you covered. In this blog post, we do an in-depth review into both Monday.com's products. Expect a thorough monday.com review and monday sales CRM comparison guide as well as a deep dive into the features both have to offer.

What is Monday.com?

Best for: Project management and team collaboration

Monday.com is a popular work management platform that has project management tools that help team members stay organized whether they're in-person and remote teams.

Key features

  • Visual Project Tracking: Offers ready-made templates including dashboards, gantt charts,  Kanban board, docs and more for marketing teams, project management, sales and CRM, design, software development and HR,
  • Integrations: Integrations with other tools like Google Drive, Slack, Zoom, and more, enhancing its functionality.
Monday.com project management

Pros

  • User-friendly interface: The platform is easy to use with a minimal learning curve, thanks to its clean and engaging user interface,
  • Highly customizable: Allows for extensive customization to adapt the platform to different business needs and workflows,
  • Strong Collaboration Features: Facilitates effective team collaboration through built-in communication tools and centralized information.

Cons

  • Performance issues with large data sets: Users have reported slowdowns when dealing with very large datasets or highly complex projects,
  • Limited CRM features: While Monday.com can be a good basic CRM, it lacks a lot of automation features CRMs offer that help optimize your team workflow and safe time.

Price and plans

New customers get a full refund if they cancel within 30 days of purchase. There is a free plan for up to 2 users. Then, depending on the number of seats you need:

Basic: $27/month/3 users with annual billing
Standard: $36/month/3 users with annual billing
Pro: $57/month/3 users with annual billing
Enterprise: You need to contact sales for pricing

What is Monday sales CRM

Best for: Sales CRM pro

Monday sales CRM is different from the Monday CRM template you get in the Monday work management product. It

covers the entire sales cycle and integrates deeply with Monday.com's project management tools.

Key features

  • Activity tracking: Provides an overview on the progress of your deals from your phone,
  • Call logging: Logs your calls from an automatic summary screen that gives you prebuilt responses,
  • Integrations: Provides access to a huge library of integrations from their marketplace to customize the platform to your needs.
Monday sales crm

Pros

  • Integrated platform: Seamlessly connects with Monday.com’s project management features,
  • Customization: Highly customizable to fit specific business needs and workflows,
  • Automation: Helps to save time and minimize routine manual work.

Cons

  • Price and plans: Access to features that will help you manage pre- to post-sales, such as lead scoring and account management are only available from their Enterprise plan.
  • Sales focus: As the name suggests, it's more for sales professionals such as sales reps, customer service and customer support facing teams so they can track and manage all aspects of the sales cycle, customer data, and more in one place.

What is the difference between Monday.com and Monday sales CRM?

Although it's tempting to say that one is CRM software while the other is more of a project management software thanks to its collaboration tools and leave it at that. We can go a step further as both have CRM capabilities even though both operate within the same ecosystem. Below is a breakdown of the differences in their CRM functionalities.

Monday.com

  • Primarily a project management tool that includes some CRM functionalities as part of a broader suite of work management features. It is adaptable to CRM tasks but not solely designed for them.
  • Offers basic CRM features that can be integrated into customized workflows. These might include contact management, deal tracking, and task assignments related to customer interactions.
  • More of a customizable CRM, can be used outside of sales.

Pros

  • Integrated platform: Seamlessly connects with Monday.com’s project management features,
  • Customization: Highly customizable to fit specific business needs and workflows,
  • Automation: Helps to save time and minimize routine manual work.

Cons

  • Price and plans: Access to features that will help you manage pre- to post-sales, such as lead scoring and account management are only available from their Enterprise plan.
  • Sales focus: As the name suggests, it's more for sales professionals such as sales reps, customer service and customer support facing teams so they can track and manage all aspects of the sales cycle, customer data, and more in one place.

What is the difference between Monday.com and Monday sales CRM?

Although it's tempting to say that one is CRM software while the other is more of a project management software thanks to its collaboration tools and leave it at that. We can go a step further as both have CRM capabilities even though both operate within the same ecosystem. Below is a breakdown of the differences in their CRM functionalities.

Monday.com

  • Primarily a project management tool that includes some CRM functionalities as part of a broader suite of work management features. It is adaptable to CRM tasks but not solely designed for them.
  • Offers basic CRM features that can be integrated into customized workflows. These might include contact management, deal tracking, and task assignments related to customer interactions.
  • More of a customizable CRM, can be used outside of sales.
Comparison between Monday.com and Monday Sales CRM

Monday Sales CRM

  • Specifically tailored for CRM processes, focusing on sales management, customer relationship tracking, and sales automation.
  • Provides advanced CRM software such as lead scoring, advanced analytics for sales forecasting and deal management, detailed sales pipeline visualization,  automated follow-ups, and integrated mail merge for personalized customer communication.

A closer look at Monday.com

Let's take a closer look at the this popular work task management platform.

Project management

Project management is one of Monday.com's core strengths. It offers comprehensive features like task assignment, timelines, and collaborative workspaces for busy teams.

CRM capabilities

The template library provides two pre-built dashboards as CRM alternatives. One is designed as a basic CRM and the other is designed as a real estate CRM both accessible on desktop and mobile app. You can sync both template with a Google Calendar integration and Dropbox.

Monday.com's basic CRM template
Monday.com's real estate CRM template

A closer look at Monday sales CRM

Monday CRM is best suited for small to medium-sized businesses that already use Monday.com for project management and seek to integrate their sales processes without the need for separate systems.

Mail merge

Monday CRM can help you send personalized bulk emails to prospects. It can sync between your Gmail and Outlook accounts so you have all your notifications in one place. And, it can also help you write emails with its AI and HTML editor, email templates.

Sales team support

Monday CRM provides tools and dashboards tailored for sales team activities and monitoring performance tracking. It comes with features such as:

  • Dashboards: Allows you to create custom dashboards that provides instant reports on deal progress, sales figures and team performance.
  • Sales forecasting: So you can set the deal value and close probability and leverage reports to get data visualization on track forecast vs actual sales.
  • Activity tracking: Access your sales teams activities like calls and meetings to track their performance and time tracking to plan ahead.
  • Team goals: Helps you manage team quota attainment over time, track wins and view goals for the whole sales team or specific sales reps.

Sales pipeline management

This is done under contact management which also shows where each prospect is in the sales cycle. It has some traditional CRM features such as:

  • Data importing and merging: So you can bring all your leads, contacts and accounts via a .CSV file or through an API and merge any duplicate leads.
  • Lead capturing: You'll have to use existing tools and third party applications such as a web forms or add them manually.

Sales analytics

Monday CRM has dashboards and reporting features to give you an overview of your sales analytics. You can use it to create advance reports on your pipeline and filter your settings to look into the bigger picture or specific areas.

Conclusion

For a small business who might need minimal CRM features, Monday.com's work management tool might be a good option. Monday Sales CRM is more suitable for business owners who are looking to scale and need something sales-specific. But there's a huge gap between both that doesn't fill the need of other business functions outside ones that are customer facing such as recruitment, fundraising and marketing.  That's where folk will prove to be a better all-in-one solution.

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