7 Best Phone Call Recording Software in 2026

A prospect tells you their budget, raises an objection, and agrees to a follow-up next Tuesday. By the time you update your CRM, you remember the meeting date—but not the exact concern you promised to address.

Phone call recording software gives you a way back to the conversation. The best tools go further: they transcribe calls, make details easy to share, and help your team act on what was said. But they serve different needs. Some are full business phone systems built for high call volumes; others focus on keeping call context close to your contacts and deals.

We compared seven options for sales teams, starting with folk CRM. Here’s where each one fits—and what to check before choosing.

The 7 Best Phone Call Recording Software at a Glance

👉 Try folk CRM for free

How We Evaluated These Phone Call Recording Tools

We looked at what happens from the moment a call starts to the moment someone follows up. Each tool had to support phone call recording; recording a Zoom or Google Meet meeting alone wasn’t enough.

We then compared five things:

✅ Recording setup: Can teams record calls automatically, or does someone need to start each recording?

✅ Transcription: Can users find a detail in the conversation without replaying the whole call?

✅ Access and sharing: Can a teammate review the recording or transcript before speaking with the same customer?

✅ Follow-up: Does the tool help turn what was said into notes, tasks, or CRM updates?

✅ Price: What does the entry plan cost, and does it include the features a team would use to review calls?

The right choice depends on your workflow. A team handling a large volume of inbound calls may need routing and a dedicated phone system. A sales team making relationship-driven calls may care more about keeping each conversation connected to the right contact and next step.

1. folk CRM

Rating: ⭐⭐⭐⭐⭐(G2)

Overview

A prospect mentions a concern during a call. Two days later, a teammate takes over the deal. With folk, they can read the transcript and pick up the conversation without asking you to reconstruct it from memory.

folk lets you prepare for, make, record, and review phone calls from its mobile app using your verified number. The transcript can be shared with your team, while the contact and follow-up work stay in the CRM.

Key features

• Make calls from the mobile app using your verified phone number.
• Record calls and review conversations afterward.
• Read transcripts instead of replaying an entire call to find one detail.
• Share transcripts with teammates working on the same relationship.
• Keep contact details, notes, and pipeline activity in one workspace.

Pros

• Call context sits alongside the contacts your team works with.
• Reps can use their verified phone number.
• Shared transcripts make handoffs easier.
• The mobile app suits teams that call while away from their desks.

Cons

• Teams that need advanced call routing or contact center controls may need a dedicated phone system.
• The recording workflow runs through the mobile app, which may not suit teams that make every call from a desktop dialer.

Pricing

• Standard: $24 per member/month, billed annually.
• Premium: $48 per member/month, billed annually.
• Enterprise: From $80 per member/month, billed annually.
• Free trial: 14 days, no credit card required.

👉 Try folk CRM for free

2. Aircall

Rating: ⭐⭐⭐⭐⭐(G2)

Overview

Aircall is built for teams that spend much of the day on the phone. Sales reps and support agents can make and receive calls through the platform, while managers can review recordings and transcripts without asking someone to send over a file.

Its call recording software handles inbound and outbound conversations. Teams can set calls to record automatically or let users start and pause recording when needed. Aircall also offers routing, analytics, and CRM integrations, making it a fit when phone operations extend beyond individual sales follow-ups.

Key features

• Record inbound and outbound calls automatically or manually.
• Pause and resume recording during a call.
• Read call transcripts and listen to recordings in the call history.
• Connect Aircall to a CRM or help desk to access call context alongside customer records.
• Use call routing and analytics to manage activity across a team.

Pros

• Recording and transcription are included in the entry plan.
• Supports both sales and support workflows.
• Managers can review calls for training and quality assurance.
• Integrates with widely used CRMs and help desks.

Cons

• Requires a separate business phone system.
• Has a three-license minimum, even if only one person needs to record calls.
• Call summaries and more advanced conversation analysis require a higher plan.

Pricing

• Essentials: From $30 per license/month, billed annually. Includes call recording and transcription.
• Professional: From $50 per license/month, billed annually. Adds advanced analytics, smart routing, and conversation intelligence.
• Custom: Quote-based for teams with 25 or more licenses.
• Minimum: Three licenses for Essentials and Professional.

3. JustCall

Rating: ⭐⭐⭐⭐ (G2)

Overview

JustCall combines a business phone system with tools for teams that make a lot of calls. Reps can record inbound and outbound conversations, then use transcripts to check an objection, confirm a commitment, or prepare for the next call.

It also offers CRM integrations and team reporting. Sales teams that want a power dialer will need the Pro plan; the entry-level Team plan covers the core calling and recording workflow.

Key features

• Automatically record inbound and outbound calls.
• Generate searchable call transcripts.
• Connect call activity to a CRM.
• Manage calls and texts from the same platform.
• Use a power dialer on the Pro plan.

Pros

• Call recording and AI transcription are available on the Team plan.
• Suits teams making frequent outbound calls.
• Offers CRM integrations and team activity reporting.
• Combines calling and messaging.

Cons

• Requires at least two licenses.
• The power dialer requires the Pro plan.
• Some coaching features require a higher plan or an add-on.

Pricing

• Team: $29 per user/month, billed annually; two-license minimum.
• Pro: $49 per user/month, billed annually; adds the power dialer and advanced routing.
• Pro Plus: $89 per user/month, billed annually; adds more coaching features.
• Business: Custom pricing.

4. Quo

Rating: ⭐⭐⭐⭐(G2)

Overview

Quo gives a small team a business number for calls and texts, with conversations organized in a shared workspace. If someone else takes the next call, they can look back through the conversation history first.

Call recording is available on the Starter plan, but it’s manual at that tier. The Business plan adds automatic recording, call transcripts, summaries, and suggested action items. That distinction matters if the team wants every call captured without relying on someone to press record.

Key features

• Make and receive calls using a business number.
• Keep calls and texts in a shared conversation history.
• Record calls manually on Starter or automatically on Business.
• Read transcripts and AI summaries of recorded calls on Business.
• Review suggested action items after a call on Business.

Pros

• Calls and texts are easy to review in one place.
• Manual call recording is available on the entry plan.
• Business adds transcripts and automatic recording.
• Each user gets a business number.

Cons

• The $15 entry price does not include call transcripts.
• Automatic recording requires Business or Scale.
• Teams that want to keep calling from an existing personal number would need to consider using or porting a business number.

Pricing

• Starter: $15 per user/month, billed annually; includes manual call recording.
• Business: $23 per user/month, billed annually; adds automatic recording, call transcripts, and summaries.
• Scale: $35 per user/month, billed annually; adds features including AI call tags.

5. Dialpad

Rating: ⭐⭐⭐⭐(G2)

Overview

Dialpad lets teams make business calls from a desktop or mobile app and see a transcript while the conversation is happening. Afterward, they can revisit the recording and search the transcript for a specific question, objection, or commitment.

It’s a useful option when reps need call notes quickly and managers want to review conversations. Dialpad also includes messaging and meetings, so it can serve as a broader communications system for the team.

Key features

• Record calls manually or automatically.
• View live transcripts during calls.
• Search transcripts after a conversation.
• Review AI-generated call summaries and action items.
• Make calls from desktop and mobile apps.

Pros

• Live transcription helps reps check details during a call.
• Recordings and transcripts are available in the same phone system.
• Works across desktop and mobile devices.
• Useful for reviewing calls and coaching reps.

Cons

• Teams need to make calls through Dialpad to use its recording workflow.
• Its broader communications features may be more than a team needs if it only wants a call recorder.
• Teams should check the relevant product and plan before budgeting for sales-specific features.

Pricing

• Dialpad Connect Standard: From $15 per user/month, billed annually.
• Dialpad Connect Pro: From $25 per user/month, billed annually.
• Enterprise: Custom pricing.

6. CloudTalk

Rating: ⭐⭐⭐⭐(G2)

Overview

CloudTalk is a business phone system for teams that need to manage calls across multiple reps. It records calls on every plan, so managers can return to a conversation when a customer raises a question or a rep needs feedback.

Transcription comes through its AI Conversation Intelligence add-on. That distinction matters when comparing prices: the entry plan covers recording, while turning those recordings into searchable text costs extra.

Key features

• Record calls across the team.
• Review recordings in the call history.
• Add AI Conversation Intelligence for searchable transcripts and call analysis.
• Route incoming calls to the appropriate team or rep.
• Connect the phone system to other sales and support tools.

Pros

• Call recording is available on every plan.
• Supports teams handling both inbound and outbound calls.
• Offers routing features as phone operations grow.
• Transcripts make recorded calls easier to review when the add-on is enabled.

Cons

• Transcription costs extra.
• The $19 Lite plan has regional availability limits.
• Teams that only record occasional sales calls may not need a full phone system.

Pricing

• Lite: From $19 per user/month, billed annually; available in selected regions.
• Starter: From $25 per user/month, billed annually.
• Essential: From $29 per user/month, billed annually.
• Expert: From $49 per user/month, billed annually.
• AI Conversation Intelligence: Additional $9 per agent/month for features including call transcription.

7. Ringover

Rating: ⭐⭐⭐⭐⭐(G2)

Overview

Ringover records business calls and lets teammates return to the audio, transcript, and summary afterward. That gives a manager something concrete to review with a rep: how they handled an objection, what the customer asked for, and which next step was agreed.

Its entry-level Talk plan covers the basics of calling and reviewing conversations. Teams that also need CRM integrations, advanced analytics, and coaching controls can move to Business.

Key features

• Record calls and review them in the call history.
• Access call transcripts and summaries.
• Choose whether to record all calls or selected conversations.
• Use business phone features to manage incoming calls.
• Access integrations and more advanced coaching tools on the Business plan.

Pros

• Recordings, transcripts, and summaries are listed in the entry plan.
• Managers can use calls to give specific feedback.
• Business adds CRM integrations and advanced analytics.
• Covers everyday business calling alongside call review.

Cons

• Talk and Business require at least three users and a 12-month commitment at the listed annual rates.
• CRM integrations and advanced coaching features require Business.
• Teams should check which AI features are included in their plan and whether any add-ons apply.

Pricing

• Talk: $15 per user/month, billed annually; three-user minimum.
• Business: $47 per user/month, billed annually; three-user minimum.
• Advanced: Custom pricing.
• Empower conversation intelligence add-on: $39 per license/month.

How To Choose The Right Phone Call Recording Software

Start with the calls your team actually makes. A rep calling prospects from their mobile phone has different needs from a support team answering a shared business line.

👉 Check how calls are recorded. Some tools can record automatically; others require a rep to start each recording. If missing a call would create a problem for your team, check the setting available on the plan you intend to buy.

👉 Decide what you need after the call. An audio file may be enough for occasional review. Transcripts are more useful when reps need to find an objection, confirm a detail, or share context with a teammate.

👉 Look at where the conversation ends up. If your team works from a CRM, check whether recordings and transcripts are easy to find from the relevant contact. Otherwise, someone may still need to copy notes between tools.

👉 Match the phone system to your call volume. Routing, shared numbers, and coaching tools are useful when several people handle calls. For a smaller sales team, a simpler recording workflow may be easier to use.

👉 Check the price of the features you’ll use. The cheapest plan may include recording but charge more for transcription, automatic recording, or CRM integrations.

Before switching recording on, check the consent requirements for the places where you and the other participants are located. Your team should know when to notify callers and how recordings will be stored and shared.

Conclusion: Which Phone Call Recording Software Should You Choose?

Choose based on what your team needs to do with the conversation. Aircall, JustCall, CloudTalk, and Ringover offer dedicated phone systems for teams managing calls at volume. Dialpad is a strong fit if live transcription matters. Quo suits small businesses that want calls and texts together on a shared business number.

For sales teams whose next step happens in the CRM, folk brings the recording workflow closer to the contact. You can call from the mobile app using your verified number, review the transcript, and share it with the teammate handling the follow-up.

Frequently asked questions

What is the best phone call recording software for sales teams?

It depends on how your team makes calls. folk CRM is a fit when reps want transcripts and follow-up context alongside their contacts. Teams that need a dedicated phone system with call routing may prefer Aircall, JustCall, CloudTalk, or Ringover.

Can I record business calls using my own phone number?

Yes, some tools support this. With folk, you can verify your number and make recorded calls from its mobile app. Other tools may require a business number or let you port an existing number.

Can phone call recordings be saved to a CRM?

Yes. Some CRMs include a call recording workflow, while business phone systems may send recordings to a CRM through an integration. Check whether your team can find the recording and transcript from the right contact record.

What’s the difference between call recording and call transcription?

Call recording saves the audio. Call transcription turns the spoken conversation into text, making it easier to find a detail without listening to the entire call.

Do I need to tell someone I’m recording a phone call?

Consent and notification requirements depend on where the participants are located. Check the rules that apply to your calls and set up your recording process accordingly.

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