11 Best Sales Call Recording and Analysis Tools (2026)

A sales call ends with a pricing concern, a competitor mention, and a promise to send a proposal by Friday. The recording captures it all. But if nobody can find those moments or connect them to the deal, the team is still working from memory.

Sales call recording and analysis software helps teams capture conversations, review what buyers said, and turn key details into coaching or follow-up actions. The tools vary considerably: some record phone calls, others analyze video meetings, and some bring call insights into the CRM. We compared 11 options to help you find one that fits how your team sells.

What Is Sales Call Recording And Analysis Software?

Sales call recording and analysis software captures conversations with prospects or customers, then helps teams understand and use what was said. Depending on the tool, it can record phone calls or video meetings, produce transcripts, identify important moments, and connect those details to a contact or deal.

The capabilities are related, but they serve different purposes:

👉 Call recording preserves the original conversation so a rep or manager can listen to it again.

👉 Transcription turns speech into searchable text, making a specific question or objection easier to find.

👉 Call analysis identifies patterns or key moments, such as competitor mentions, objections, and topics that come up across multiple calls.

👉 CRM integration puts relevant notes and next steps where the team manages the relationship.

The best setup depends on what you need to do after the call. A manager reviewing rep performance may need detailed conversation analytics; a small sales team may get more value from accurate notes and a clear follow-up attached to the right deal.

How We Selected These Tools

We focused on software that helps a sales team capture a conversation and use it afterward. Each tool has a clear role in that process, whether it records calls directly, analyzes them, or brings their insights into the CRM.

We considered five criteria:

✅ Call coverage: Does it work with phone calls, video meetings, or both? Does it record calls itself or connect to a separate recorder?

✅ Reviewability: Can reps find a specific conversation, search its transcript, and return to an important moment?

✅ Sales analysis: Does it surface useful details such as objections, buyer questions, coaching opportunities, or deal risks?

✅ Follow-up workflow: Can the team connect call insights to the right contact or deal and act on agreed next steps?

✅ Cost and fit: Is it suited to the team’s size and existing tools, and is the starting price publicly available?

The 11 picks cover different sales workflows. A business phone system, a video meeting assistant, and a conversation intelligence platform won’t solve the same problem in the same way, so each review explains where the tool fits best.

11 Best Sales Call Recording And Analysis Tools In 2026

👉 Try folk CRM for free

1. folk CRM

Rating

⭐⭐⭐⭐⭐ (4.5/5 on G2)

Overview

folk lets sales reps record calls using the number they already use for WhatsApp, without buying a separate business number. Prospects can keep calling the number they know, while reps get a record of the conversation in their CRM.

Call transcripts and AI-generated notes make it easier to revisit a buyer’s questions, objections, and commitments. Magic Fields can extract useful details from that context, so reps can prepare the next conversation or follow up without starting from a blank page.

Key Features

• Call recording using an existing WhatsApp-associated number
• Transcripts and AI-generated call notes
• Call context associated with contact records
• Magic Fields for extracting pain points, decision criteria, and next steps
• Contact and pipeline management

Pros

• No need to purchase a separate number to start recording calls
• Call insights stay close to the contact and sales pipeline
• AI helps turn lengthy conversations into information reps can use
• Useful when the same team manages calls, relationships, and follow-ups

Cons

• Teams seeking extensive, dedicated conversation analytics or manager coaching may need a specialist platform
• Video meeting recording may require a connected meeting tool

Starting Price

$24 per member/month, billed annually.

Best For

Sales teams that want to record calls from their existing number and turn the conversations into useful CRM context and follow-ups.

👉 Try folk CRM for free

2. Gong

Rating

⭐⭐⭐⭐⭐ (4.7/5 on G2)

Overview

Gong records and analyzes sales calls and meetings so managers can review what buyers actually said. Its strength is analysis across conversations: teams can examine objections, competitor mentions, and deal signals rather than listening to each recording in full.

Gong is most relevant when coaching and deal inspection involve a substantial volume of calls. A manager can find examples for a rep’s training, while a deal team can revisit a buyer’s concerns before the next meeting.

Key Features

• Automatic call recording and transcription
• Searchable recordings and conversation highlights
• AI-assisted call summaries
• Coaching tools for reviewing rep performance
• Insights drawn from conversations across deals

Pros

• Strong tools for coaching from real sales conversations
• Makes patterns across many calls easier to identify
• Connects call insights with broader deal analysis

Cons

• Pricing requires a sales quote
• Its broad feature set may be more than a small team needs for recording and notes

Starting Price

Custom quote. Gong does not publish a fixed starting price.

Best For

Sales organizations that need detailed conversation analysis and a structured coaching program.

3. Avoma

Rating

⭐⭐⭐⭐⭐ (4.6/5 on G2)

Overview

Avoma records meetings, creates transcripts and AI notes, and offers additional conversation analysis for sales teams. Reps can review a specific discussion and prepare a follow-up; managers can use its Conversation Intelligence add-on to examine call patterns and coach their team.

Its pricing is modular. The entry plan covers meeting recording and notes, while advanced analysis such as AI call scoring and coaching requires an additional paid feature.

Key Features

• Automatic video meeting recording
• Real-time transcription and AI meeting notes
• Searchable recordings and call snippets
• AI-generated follow-up emails and CRM note saving
• Optional Conversation Intelligence features, including call scoring and coaching insights

Pros

• Combines meeting notes and sales analysis in one platform
• Offers free viewer access for teammates who do not record meetings
• Lets teams add Conversation Intelligence only for the users who need it

Cons

• Advanced call analysis costs extra
• Pricing takes more work to compare because it combines a recorder plan with optional add-ons

Starting Price

$19 per recorder/month, billed annually, for the Startup plan. The Conversation Intelligence add-on starts at $29 per seat/month, billed annually, on top of a base plan.

Best For

Teams that record sales meetings and want the option to add deeper coaching and call analysis.

4. Jiminny

Rating

⭐⭐⭐⭐⭐ (4.6/5 on G2)

Overview

Jiminny records and transcribes sales conversations across voice and video, then analyzes them to help teams review deals and improve their calls. Managers can find relevant moments for coaching without listening to every recording from start to finish. Reps can return to a buyer’s exact words before their next conversation.

Unlike a basic call recorder, Jiminny is designed to examine conversations across a team and bring those insights into the CRM.

Key Features

• Recording and transcription of phone and video conversations
• AI summaries and searchable call transcripts
• Conversation insights for deal reviews and coaching
• Call snippets that teams can share and discuss
• CRM synchronization

Pros

• Covers both voice calls and video meetings
• Makes specific call moments easier to find and share
• Supports coaching based on recorded conversations
• Connects call insights to CRM records

Cons

• No public starting price, making costs harder to compare
• May be more extensive than a small team needs for recording and basic notes

Starting Price

Custom quote. Pricing depends on the number and type of seats required.

Best For

Sales teams that want to review calls systematically and use conversation insights for coaching.

5. Salesloft

Rating

⭐⭐⭐⭐⭐ (4.5/5 on G2)

Overview

Salesloft combines calling with the workflows reps use to contact and follow up with prospects. Its Conversation Intelligence capabilities record and transcribe sales calls, then help teams review buyer questions, objections, and other moments that matter to a deal.

It is a fit for teams already managing their outreach in Salesloft: call insights can inform the next email or meeting without becoming a separate research task.

Key Features

• Sales call and meeting recording
• Transcription and searchable conversations
• AI-generated call insights
• Call review for coaching
• Follow-up workflows within the Salesloft platform

Pros

• Keeps call analysis close to sales outreach
• Helps reps carry conversation context into the next touchpoint
• Gives managers recordings to use in coaching

Cons

• No public starting price
• Teams looking only for call recording may not need the wider platform

Starting Price

Custom quote. Salesloft does not publish a fixed starting price.

Best For

Sales teams that want to analyze calls as part of an established outreach workflow.

6. Outreach Kaia

Rating

⭐⭐⭐⭐ (4.3/5 on G2 for Outreach)

Overview

Kaia is Outreach’s conversation intelligence capability. It records and transcribes calls and meetings, creates summaries, and identifies action items. Reps can review the conversation and turn a captured next step into a task within Outreach.

Kaia is most useful when a team already relies on Outreach for its sales activity and wants call analysis in the same workflow.

Key Features

• Call and meeting recording
• Transcripts and AI summaries
• Searchable recordings
• Action items that can become Outreach tasks
• Conversation topics for reviewing what buyers discuss

Pros

• Connects call insights to the team’s existing Outreach workflow
• Makes recordings and action items easier to revisit
• Supports both individual follow-ups and manager reviews

Cons

• No public starting price
• Its value depends heavily on whether the team uses Outreach for the rest of its sales process

Starting Price

Custom quote. Outreach does not publish a fixed starting price.

Best For

Teams using Outreach that want to analyze conversations and act on next steps in the same platform.

7. Aircall

Rating

⭐⭐⭐⭐ (4.4/5 on G2)

Overview

Aircall is a business phone system that records inbound and outbound calls. Reps can return to a customer conversation in their call history, while managers can use recordings to review how the team handles common questions.

Aircall also offers transcription and AI analysis. Check the plan before buying: the entry price covers the phone system and call recording, while the AI capabilities you want may require a higher plan or an add-on.

Key Features

• Inbound and outbound call recording
• Centralized call history
• Transcription and AI summaries on eligible plans
• Business numbers and call routing
• CRM integrations

Pros

• Records calls within the phone system reps use every day
• Suits teams with frequent inbound and outbound calls
• Offers a path from basic recording to deeper call analysis

Cons

• Three-license minimum
• Advanced AI capabilities are not all included at the entry price
• Less suited to teams whose sales conversations happen mainly in video meetings

Starting Price

$30 per license/month, billed annually, with a three-license minimum.

Best For

Phone-first sales teams that need reliable call capture and the option to add conversation analysis.

8. Dialpad Sell

Rating

⭐⭐⭐⭐⭐ (4.4/5 on G2)

Overview

Dialpad Sell combines sales calling with AI assistance during live conversations. Reps can receive relevant prompts while speaking to a prospect, and managers can review recordings and call insights afterward. Its focus is on helping teams improve phone conversations as they happen, as well as learning from them later.

Key Features

• Sales call recording and transcription
• Live AI prompts for reps
• Call summaries and conversation insights
• Coaching tools and scorecards
• Calling analytics for managers

Pros

• Provides guidance during calls
• Gives managers recordings and insights for coaching
• Suits teams that make a high volume of phone calls

Cons

• Less relevant to teams that mainly sell through video meetings
• The publicly accessible pricing page does not show a clear starting price for Sell

Starting Price

Contact Dialpad for current Sell pricing.

Best For

Phone-based sales teams that want live rep guidance alongside call recording and analysis.

9. Close

Rating

⭐⭐⭐⭐⭐ (4.7/5 on G2)

Overview

Close combines a sales CRM with built-in calling. When call recording is enabled, reps can replay a conversation from the lead record, close to the emails, notes, and other activity for that prospect. It is useful for teams that want their calling history and pipeline in one place.

Close also offers AI transcription and call summaries, though teams should check which features and usage limits apply to their chosen plan. Recording retention varies by tier.

Key Features

• Built-in calling and automatic call logging
• Recordings accessible from lead records
• AI transcription and call summaries
• Shared lead activity history
• Call coaching features on higher tiers

Pros

• Keeps calls and lead context in the same CRM
• Makes it easy to revisit a recording before following up
• Offers an entry plan for solo users and separate team plans

Cons

• Recording retention on lower tiers is limited
• Calling usage is charged separately
• Advanced dialing and coaching require higher tiers

Starting Price

$9 per user/month, billed annually, for the one-user Solo plan. For teams, Essentials starts at $35 per user/month, billed annually.

Best For

Small sales teams that want to call, review conversations, and manage leads from the same platform.

10. Fireflies.ai

Rating

⭐⭐⭐⭐⭐ (4.7/5 on G2)

Overview

Fireflies.ai captures and transcribes meetings, then turns them into searchable notes and summaries. After a discovery call or demo, a rep can look up a question, check an agreed next step, or share the relevant conversation with a teammate.

It works well as a meeting analysis layer for teams that already have a CRM and make most of their sales calls through video meeting platforms.

Key Features

• Meeting recording and transcription
• Searchable conversation history
• AI summaries and action items
• Meeting sharing and collaboration
• CRM integrations

Pros

• Makes specific details easier to find after a meeting
• Reduces manual note taking during discovery calls and demos
• Offers a free plan

Cons

• It is not a replacement for a business phone system
• Teams may need to check plan limits and AI credit usage as they scale

Starting Price

Free plan available. Pro starts at $10 per seat/month, billed annually.

Best For

Teams that want to search, summarize, and share their recorded sales meetings.

11. tl;dv

Rating

⭐⭐⭐⭐⭐ (4.7/5 on G2)

Overview

tl;dv records video meetings and helps teams return to the moments that matter. A rep can share a clip of a buyer explaining a requirement, while a manager can review how a demo or objection was handled without watching the entire call.

Its focus on recordings and shareable highlights makes it useful when several people need to understand a prospect’s feedback firsthand.

Key Features

• Video meeting recording and transcription
• Searchable meeting library
• AI notes and summaries
• Shareable clips and highlights
• CRM integrations on eligible plans

Pros

• Makes call excerpts easy to share with teammates
• Covers Zoom, Google Meet, and Microsoft Teams meetings
• Offers a free plan for recording and transcription

Cons

• Not designed to replace a business phone system
• More advanced AI and CRM features require a paid plan

Starting Price

Free plan available. Pro starts at $18 per seat/month, billed annually.

Best For

Teams that want to analyze video sales meetings and share important call moments across the business.

Which Sales Call Recording Tool Should You Choose?

The quickest way to narrow the list is to start with where your calls happen and what you need to learn from them.

• You want call context in your CRM: Choose folk if your priority is recording calls from the number you already use for WhatsApp and turning those conversations into contact context and follow-ups. Close is another option if you want built-in calling inside a sales CRM.
• Your team sells primarily by phone: Compare Aircall for business telephony, Dialpad Sell for live coaching, and Close for calling tied to lead records.
• Most conversations are video demos or discovery meetings: Fireflies.ai is a fit for searchable notes and summaries; tl;dv stands out when teammates need to share and review specific video moments.
• Managers need to coach across many calls: Look at Gong, Jiminny, and Avoma. Avoma offers a separate Conversation Intelligence add-on, so include that cost when comparing plans.
• You already run outreach in a sales engagement platform: Salesloft and Outreach Kaia keep call insights close to the workflows reps use between conversations.

Before deciding, test the same call workflow in your shortlisted tools: capture a conversation, find a buyer objection, check the transcript, and assign the follow-up. That will show whether the software helps your team act on calls or simply stores them.

What To Check Before Buying!

A tool can look convincing in a demo and still miss the calls your reps need to review. Use this checklist during a trial, ideally with the people who will make and manage the calls.

1. Call capture

• Does it record the channels your team uses most: phone, WhatsApp-associated numbers, or video meetings?
• Does it capture both speakers clearly?
• Can reps tell when recording has started, stopped, or failed?
• Does it associate the call with the correct contact and deal?

2. Analysis

• Can you search a transcript for a buyer question or competitor mention?
• Do summaries distinguish an agreed next step from a suggestion?
• Can managers review specific moments without replaying the whole call?
• Can reps correct inaccurate names, figures, or AI-generated notes?

3. Team controls

• Can you manage who may access, share, download, and delete recordings?
• Does the tool support your notice and consent process?
• Can you set a retention period that fits your organization’s policy?

4. Actual cost

• Is recording included in the entry plan?
• Are transcription, AI analysis, coaching, and CRM sync included or charged separately?
• Are there minimum seat requirements, usage charges, or recording retention limits?

Ask each vendor to show these steps using a real call from your workflow. The most useful comparison is how easily a rep can move from “What did the buyer say?” to “What do I do next?”

Frequently Asked Questions

What Is The Difference Between Call Recording And Conversation Intelligence?

Call recording saves the audio or video of a conversation. Conversation intelligence analyzes calls and transcripts to surface details such as buyer objections, competitor mentions, action items, and coaching opportunities.

Can Sales Call Recording Software Analyze Phone Calls And Video Meetings?

Some tools support both, but many focus on one channel. Aircall and Dialpad Sell are geared toward phone calls; Fireflies.ai and tl;dv focus on meetings. Check the exact channels your team uses before choosing a tool.

Which Software Is Best For Sales Coaching?

Gong, Jiminny, and Avoma offer tools for reviewing conversations and coaching reps. Dialpad Sell also provides guidance during live phone calls. The best fit depends on whether managers need feedback during calls, analysis after calls, or trends across the whole team.

Can AI Identify Objections In Sales Calls?

Yes. Some tools can flag objections and other topics in transcripts. Review important findings against the recording: AI may miss context or treat a question as a firm objection.

Can Call Recordings Be Linked To A CRM?

Yes, though the setup varies. A CRM such as folk or Close can keep call context with the relevant contact. Other recording tools connect to a CRM to send recordings, notes, or insights there. Check that calls are matched to the right record.

Is There Free Sales Call Recording And Analysis Software?

Fireflies.ai and tl;dv offer free plans for meeting capture and review. Free plans typically have limits on AI features, storage, or integrations, so compare what you need for everyday use.

Do You Need Consent To Record A Sales Call?

Recording rules vary by jurisdiction and by where participants are located. Check the requirements that apply to your calls and follow your company’s notice and consent process before recording.

What Should A Sales Team Do With Call Insights?

Use them to confirm what the buyer needs, correct the deal record, assign agreed actions, and prepare the next conversation. Managers can also review selected calls to give specific feedback and identify objections that come up repeatedly.