8 Best CRMs for Ringcentral (2026)

RingCentral keeps calls moving. Revenue still stalls when call outcomes, notes, and follow-ups live in scattered places. Missed context turns warm conversations into cold leads, especially once call volume increases and multiple reps touch the same accounts.

The best CRM for RingCentral users captures every call touchpoint, logs activity automatically, connects conversations to contacts and deals, and makes next steps impossible to ignore. folk CRM fits that reality: a modern, relationship-first CRM that keeps sales context close to real conversations, reduces admin, and turns RingCentral activity into structured pipeline execution.

What is RingCentral?

RingCentral is a cloud communications platform that brings business calling, SMS, team messaging, and video meetings into one system. It replaces traditional phone infrastructure with a software-based setup that works across desktop and mobile, with centralized admin, numbers, and routing.

RingCentral is typically used as the communications layer for sales and support teams: outbound calling, inbound call handling, call routing, voicemail, analytics, and collaboration. Many teams also connect RingCentral to a CRM so calls, notes, and outcomes attach to the right contact and deal automatically.

Main RingCentral features:

• Cloud business phone system (VoIP) for inbound and outbound calling
• Call routing, IVR, queues, and voicemail management
• SMS and team messaging for faster customer conversations
• Video meetings and conferencing
• Call recording and analytics (depending on plan)
• Admin controls for numbers, users, and permissions

Is RingCentral a CRM?

❌ RingCentral is not a CRM. RingCentral runs communications—calling, messaging, meetings, and contact center workflows—then connects into a CRM to keep sales context organized. A CRM structures relationships, deals, stages, tasks, and reporting, while RingCentral focuses on the conversation layer and uses integrations to log activity inside CRM records.

Why RingCentral Users Need a CRM?

RingCentral captures conversations. A CRM turns those conversations into a managed sales workflow. Without a CRM, call outcomes, notes, and next steps get lost across tools, follow-ups slip, and reps waste time rebuilding context before every touchpoint.

A CRM connected to RingCentral solves the operational gaps that kill conversion:

✔️ Logs calls, outcomes, and notes on the right contact and deal

✔️ Keeps a full activity timeline so every rep sees the same context

✔️ Routes inbound leads to the right owner based on rules

✔️ Triggers follow-ups automatically after missed calls, voicemails, or key outcomes

✔️ Tracks pipeline stages and revenue impact tied to call activity

✔️ Improves reporting on what call workflows actually convert

8 Best CRMs for Ringover in 2026

1. folk CRM

Rating

⭐⭐⭐⭐⭐ (G2)

Overview

folk is a modern, AI CRM that keeps call context close to the deal. RingCentral teams can push call events into folk via automation connectors, then attach outcomes to the right contact, update pipeline stages, and trigger follow-ups as soon as calls end. Records stay clean with enrichment and deduplication, so call-heavy workflows scale without spreadsheet chaos.

Pros

• RingCentral call activity can trigger CRM updates through automation connectors
• Enrichment, deduplication, and AI fields reduce manual data entry
• Pipelines stay lightweight and fast to operate for call-driven sales motions
• Multi-channel context supports calling plus email and messaging workflows

Cons

• Deep enterprise governance and complex multi-entity setups fit better in heavyweight suites
• Advanced permissions, dashboards, and API access sit behind higher tiers

Pricing

• Standard: $20/member/month billed yearly
• Premium: $40/member/month billed yearly
• Custom: $80/member/month billed yearly

2. HubSpot

Rating

⭐⭐⭐⭐ (G2)

Overview

HubSpot is a suite-first CRM that combines contact management, pipelines, reporting, and automation inside one platform. For RingCentral users, it fits teams that want calling activity to sit inside the deal workflow with clean lifecycle stages, structured follow-ups, and visibility across sales and marketing. RingCentral’s HubSpot integration supports click-to-call style workflows and automatic logging, which keeps call outcomes attached to the right records instead of living in separate tools.

Pros

• Strong pipeline + automation for call-driven inbound and outbound motions
• Clear lifecycle stages and reporting for performance tracking across teams
• RingCentral integration supports centralized call context and logging

Cons

• Governance and configuration overhead can feel heavy for lean teams
• Cost typically increases as automation, reporting depth, and seats expand
• Best outcomes depend on tighter process discipline and ongoing admin

Pricing

• Free: $0/month
• Starter: $15/month per seat
• Professional: $100/month per seat
• Enterprise: $150/month per seat

3. Salesforce Sales Cloud

Rating

⭐⭐⭐⭐ (G2)

Overview

Salesforce Sales Cloud fits RingCentral teams that need enterprise-grade pipeline control, granular permissions, and deep reporting. RingCentral integrates with Salesforce to support dial-from-record workflows and automated call logging, so call activity stays attached to the right records and can drive stage updates and follow-ups across complex sales motions.

Pros

• Strong governance for large teams with roles, permissions, and standardized processes
• Powerful automation and reporting for call-driven forecasting
• Dial-from-record and automatic call logging keep call context inside the CRM

Cons

• Heavier setup and ongoing admin than lightweight CRMs
• Add-ons and implementation can raise total cost significantly
• Overkill for basic call logging and simple pipelines

Pricing

• Starter Suite: $25/user/month
• Pro Suite: $100/user/month
• Enterprise: $175/user/month
• Unlimited: $350/user/month

4. Microsoft Dynamics 365 Sales

Rating

⭐⭐ (G2)

Overview

Microsoft Dynamics 365 Sales fits RingCentral teams that already run on Microsoft 365 and want a CRM that can absorb high call volume without losing governance. RingCentral call activity can be connected to Dynamics records so calls, notes, and outcomes stay tied to the right account and opportunity, with workflows that push next steps into a structured pipeline.

Pros

• Strong fit for Microsoft-heavy environments with structured sales ops
• Solid workflow automation and permissions for larger teams
• Call context can be logged on the right records to keep deals moving

Cons

• Setup and administration can feel heavy for lean teams
• Customization often requires ops support or partners
• Total cost can rise with add-ons and advanced modules

Pricing

• Sales Professional: $65/user/month
• Sales Enterprise: $95/user/month
• Sales Premium: $135/user/month

5. Close

Rating

⭐⭐⭐⭐⭐ (G2)

Overview

Close is a sales CRM built for teams that live on the phone. It combines pipeline management with built-in calling, SMS, and email, which fits RingCentral users who want tighter call execution and faster follow-ups. RingCentral workflows can be connected to Close through automation connectors, so call outcomes can trigger tasks, stage updates, and next-step workflows without manual logging.

Pros

• Built-in calling and SMS for reps running high call volume
• Strong execution flow: call → outcome → next step stays close to the deal
• Automation connectors can push RingCentral events into follow-up workflows

Cons

• Key automation and dialer depth tends to sit on higher tiers
• Less suited to teams that want a full marketing suite in the same platform
• Can be heavier than needed for basic call logging only

Pricing

• Solo: $9/seat/month billed yearly
• Essentials: $35/seat/month billed yearly
• Growth: $99/seat/month billed yearly
• Scale: $139/seat/month billed yearly

6. Zendesk Sell

Rating

⭐⭐⭐⭐ (G2)

Overview

Zendesk Sell is a sales CRM that fits RingCentral teams running high call volume alongside support or ticketing workflows. Call context can be tied back to the right lead or deal, with outcomes and next steps kept visible inside the sales process. It’s a solid option when sales and support need shared customer context, not only a standalone pipeline.

Pros

• Strong fit for teams already using Zendesk for support workflows
• Clean pipelines and forecasting for sales execution
• Call activity can stay attached to the right records to keep follow-ups consistent

Cons

• Less flexible than database-first CRMs for custom objects and schemas
• Advanced reporting and permissions typically sit on higher tiers
• No free plan for a $0 entry point

Pricing

• Team: $19/user/month billed annually
• Growth: $55/user/month billed annually
• Professional: $115/user/month billed annually
• Enterprise: $169/user/month billed annually

7. Dialpad Sell

Rating

⭐⭐⭐⭐ (G2)

Overview

Dialpad Sell is a calling-first sales platform with CRM-like pipeline features for teams that want calling, coaching, and deal tracking tightly connected. For RingCentral users, it’s an alternative when the priority is dialing efficiency, conversation intelligence, and rep coaching rather than deep CRM customization. It can sit alongside a primary CRM or replace a lightweight CRM for call-centric teams.

Pros

• Calling-first workflow with strong coaching and conversation insights
• Good fit for SDR-style motions where speed and call outcomes matter most
• Pipeline features keep follow-ups connected to call activity

Cons

• Less suitable as a full CRM system of record for complex teams
• Advanced features and AI coaching typically require higher tiers
• Some teams still pair it with a dedicated CRM for deeper reporting and lifecycle management

Pricing

• Standard: $39/user/month
• Pro: $95/user/month
• Enterprise: Custom

7. Pipedrive

Rating

⭐⭐⭐⭐ (G2)

Overview

Pipedrive is a pipeline-first CRM built for teams that need clear deal stages, fast adoption, and consistent follow-up after calls. RingCentral activity can connect into Pipedrive so call outcomes, notes, and next steps stay attached to the right deal, keeping call-heavy workflows structured without adding too much process weight.

Pros

• Very intuitive pipelines and deal stages, fast to deploy
• Strong fit for call-driven sales motions that need simple discipline and visibility
• Large integration ecosystem for connecting RingCentral events to deal workflows

Cons

• Deep automation, enrichment, and advanced routing often depend on higher tiers and add-ons
• Less suited to complex enterprise governance compared to heavyweight suites
• Multi-channel relationship context can require extra tooling or stricter process discipline

Pricing

• Lite: $14/seat/month billed annually
• Growth: $39/seat/month billed annually
• Premium: $59/seat/month billed annually
• Ultimate: $79/seat/month billed annually

8. Zoho CRM

Rating

⭐⭐⭐ (G2)

Overview

Zoho CRM fits RingCentral teams that want structured call follow-ups with strong automation and reporting without paying enterprise-suite pricing. RingCentral activity can be pushed into Zoho via connectors so calls, outcomes, and next steps stay tied to the right lead or deal, while workflows trigger tasks and reminders to keep reps consistent.

Pros

• Strong workflow automation for call outcomes and follow-up discipline
• Solid reporting and forecasting for performance tracking
• Broad ecosystem for connecting communications, marketing, and ops tools

Cons

• Interface and configuration can feel dense compared to modern lightweight CRMs
• Best automation and AI-heavy features usually sit on higher tiers
• Setup needs clear process definitions to avoid clutter

Pricing

• Free: $0 (up to 3 users)
• Standard: $14/user/month billed annually
• Professional: $23/user/month billed annually
• Enterprise: $40/user/month billed annually
• Ultimate: $52/user/month billed annually

8 Best CRMs for RingCentral Users: Quick Recap

👉 Try folk CRM for free

Conclusion

RingCentral runs the conversations. A CRM turns those conversations into revenue by logging outcomes, keeping context attached to the right records, and enforcing follow-up discipline across the pipeline.

folk CRM fits RingCentral teams that want speed without admin drag. Call events can flow into structured pipelines through automation connectors, data stays clean with enrichment and deduplication, and multi-channel context keeps deals moving even when multiple reps touch the same accounts.