Your sales team is not inefficient. Your system is.

The real bottleneck: system friction

The problem isn't motivation—it's friction. Time lost on admin. Bad data. Tools that don't talk to each other. Reps juggling 10 tabs and missing key follow-ups.

In 2025, growth doesn't come from hiring more salespeople.

It comes from improving sales efficiency and increase B2B sales.

This guide shows you exactly how to measure and improve it, with actionable metrics, process optimizations, and the right CRM setup for mid-size sales teams of 20-50 people. If you're running or scaling a B2B sales team, this is your roadmap.

1. What Is Sales Efficiency?

👉 Sales efficiency is how effectively your team converts resources (time, tools, people, budget) into revenue.

It's not about working harder. It's about working smarter, and maximizing output with minimum waste.

2. Why Sales Efficiency Matters

In a cost-conscious environment, high efficiency is non-negotiable for sales managers leading teams of 20-50 people.

Here's why it matters:

• Your CAC increases as markets mature
• Sales cycles are getting longer
• Reps spend less than 35% of their time actually selling (source: Forrester)
• Revenue teams are under pressure to do more with less

Sales efficiency is now a growth lever, not a KPI.

3. Sales Efficiency vs. Sales Performance: What's the Difference?

Sales efficiency is about how well you turn input into output. Think: revenue generated vs. cost of sales. It tells you if your process is lean, optimized, and profitable.

Sales performance, on the other hand, looks at how much you sell. It tracks total revenue, number of deals closed, or quota attainment. Performance is about results. Efficiency is about doing more with less.

You can have great performance but poor efficiency — like hitting your quota by working overtime and burning through budget. That's not sustainable. And you can be efficient but underperform if your goals are too low.

The best teams nail both: they hit high targets and keep their process sharp.

In short?
Sales performance = Output.
Sales efficiency = Output ÷ Input.

Track both. Optimize both. That's how you grow smart.

4. Sales Efficiency Formula and Core Metrics

Sales efficiency formula

💡 Sales Efficiency Ratio = Revenue / (Sales + Marketing Costs)

If it's >1, you're generating more revenue than you're spending.

If it's <1, you're burning cash.

But that's just the start. Here are other key sales efficiency metrics to track:

💡 Pro Tip: Use your CRM to track and automate all of the above. For teams of 20-50 people, folk CRM tracks activity timelines, deal stages, and engagement levels natively without overwhelming complexity.

👉🏼 Try folk now to organize your reminders in one place and reduce admin time.

5. How to Measure Sales Efficiency in Your Team

Step 1: Audit Current KPIs

• Are you tracking the right things?
• Is your CRM data accurate and up-to-date?

Step 2: Calculate Your Baseline

• Use the formula above
• Benchmark each metric across your team or segments

Step 3: Visualize Your Pipeline

• Where are deals stalling?
• Which activities correlate with closes?

6. How to Improve Sales Efficiency (Framework + Tactics)

Here's a proven framework for operational sales efficiency in mid-size teams:

1. Centralize Your Stack

Ditch spreadsheets, sticky notes, and 7-tab toggling.

2. Automate Manual Work

• Auto-assign leads
• Trigger follow-ups
• Log activities without lifting a finger

3. Prioritize High-Intent Leads

Use lead scoring and behavior tracking (page visits, email opens)

→ Focus your reps' time on warm deals

4. Build Templates for Repeat Actions

• Email sequences
• Demo confirmations
• Onboarding steps

5. Set Weekly Efficiency Targets

• % time spent selling
• Calls per rep
• Pipeline velocity

Track. Learn. Improve.

7. Why Your CRM Is the Backbone of Sales Efficiency

Sales efficiency lives or dies by how well your CRM supports your team. A high-performing CRM doesn't just store data, it drives action.

• Centralized workflows: Everything in one place—emails, follow-ups, deal stages—reduces friction.
• Real-time visibility: Reps and managers track pipelines instantly and act faster.
• Accurate forecasting: Clean data = reliable forecasts.
• Automation: Routine tasks handled automatically.
• Performance coaching: Real metrics reveal what's working—and what's not.
• Consistent buyer experience: Teams stay aligned across every interaction.

Why Folk CRM Is Built for Sales Efficiency

For sales managers running teams of 20-50 people, folk CRM is the ideal solution—powerful enough to handle complex workflows yet simple enough for rapid adoption. folk CRM was designed for small, agile sales teams that move fast and can't afford bloat.

Try folk CRM free for 14 days and experience what sales efficiency really feels like for your mid-size sales team.

👉🏼 Try folk now to manage contact-based reminders with your team and never miss a follow-up.

Conclusion

Sales efficiency is a key driver of sustainable growth for teams of 20-50 people. By focusing on the right metrics and removing friction from your sales process, you empower your team to perform at their best—consistently and predictably.

FAQ

What is sales efficiency and how is it calculated?

Sales efficiency is how well revenue is generated from time, people, and budget. Calculate: Revenue / (Sales + Marketing costs). Track it with win rate, cycle length, and time spent selling to find waste and raise throughput.

What is a good sales efficiency ratio?

A ratio above 1.0 means revenue exceeds sales and marketing costs. 1.0–1.5 is common during scaling; >1.5 signals strong efficiency. <1.0 indicates cash burn and a need to lower costs, shorten cycles, or improve pricing and win rate.

What is the difference between sales efficiency and sales performance?

Performance is output (revenue, deals, quota). Efficiency is output per input (revenue relative to time and cost). Aim for both: hit targets while keeping processes lean, repeatable, and profitable.

How can a CRM improve sales efficiency?

A CRM centralizes emails, deals, and follow-ups, automates tasks, prioritizes high-intent leads, and gives real-time pipeline visibility. Options like folk reduce admin and speed adoption for mid-size sales teams.