10 Best CRMs with Phone Call Recording (2026)

A prospect mentions a budget constraint halfway through a call. Someone else agrees to bring procurement into the next meeting. Both details matter, but neither makes it into the CRM.

A CRM with phone call recording gives sales teams a way to revisit those conversations. Instead of piecing together what happened from a few notes, reps can check the recording before writing a follow-up or handing a deal to a colleague.

Some CRMs include a dialer and recording features. Others rely on a connected phone system, which can mean another subscription and a few more settings to manage. Below, we compare 10 options, looking at how recording works, what each tool does well, and what the setup costs.

What Is a CRM With Phone Call Recording?

A CRM with phone call recording lets sales teams save phone conversations and access them alongside customer information. Recording happens either through the CRM’s own calling features or through a connected phone platform.

→ With built-in recording, reps place calls through the CRM’s dialer. Depending on the product and plan, the recording can appear in the contact’s activity history once the call ends.

→ With a phone integration, a separate service handles the call and recording. The integration then sends call activity—and, where supported, a recording link—to the CRM. Teams need to check what actually syncs: a logged call does not necessarily include access to its audio.

Three features often appear together, but serve different purposes:

✔️ Call recording preserves the audio so reps can replay the conversation.

✔️ Call transcription turns the conversation into searchable text.

✔️ AI call summaries condense the discussion into key points, commitments, and next steps.

For sales teams, the benefit is continuity. Before following up, a rep can check the prospect’s exact concern. When a colleague takes over an account, the conversation history gives them context that brief notes may miss.

How to Choose a CRM With Phone Call Recording

A recording feature can look useful on a pricing page and still add work to a rep’s day. The real test is what happens after a call: where the recording goes, who can access it, and how easily the team can act on the conversation.

1. Check Which Calls Can Be Recorded

Start with the calls the team actually makes. A CRM may support recording through its browser dialer while handling mobile calls differently. With an integration, recording availability depends on the connected phone system as well.

Check whether recording is automatic or manual, which plans include it, and whether it supports the countries where the team operates.

2. Look at What Appears in the Contact Record

Reps should be able to find a conversation without searching across several apps. Check whether the CRM stores the audio, displays a recording link, or simply logs that a call happened.

Contact matching matters, too. During a trial, call an existing contact and a new number to see where each conversation lands and how much cleanup is needed.

3. Test Transcripts and Summaries on Real Conversations

If transcription and summaries are available, test them with the accents, terminology, and call quality the team encounters regularly. Check whether a summary captures the prospect’s objection and agreed next step accurately.

A readable summary saves little time if the rep has to replay the entire call to verify it.

4. Make Sure Calls Lead to Follow-Up

The recording should support the next action. Look at how easily a rep can create a task, update a deal, or share relevant context with a colleague after reviewing a call.

For managers, check whether recordings are easy to review and whether coaching features require an additional subscription.

5. Compare the Total Cost

The starting CRM price may cover only part of the setup. Depending on the provider, the bill can also include:

👉 A phone subscription for each user.

👉 Phone numbers and call usage.

👉 Recording storage.

👉 Transcription or AI features.

👉 A higher CRM plan to access the integration.

Compare costs for the same number of reps and a realistic monthly call volume.

6. Review Access and Recording Controls

Check how the system handles recording announcements, permissions, retention, and deletion. Teams should be able to control who can listen to calls and how long recordings remain available.

These settings deserve a place in the buying decision, particularly for teams calling prospects across several countries.

10 Best CRMs With Phone Call Recording in 2026

1. folk

Classificação

⭐⭐⭐⭐⭐ 4.5/5 on G2

Visão geral

A prospect calls back after receiving a proposal. They raise a concern about implementation, mention a competing offer, and ask for revised terms by Friday. The next person working on that deal needs those details.

folk connects recorded phone conversations to the customer record through its Allo integration. Allo handles calling and recording, then sends call activity, AI summaries, transcripts, and recording links to folk. Reps can review the conversation before following up, with less time spent typing notes after each call.

This setup suits sales teams that manage relationships across several conversations and channels. folk holds the customer context, while Allo provides the phone system.

Principais funcionalidades

• Automatic call logging: Calls appear as activities on the matching contact or company.
• Keep an existing phone number: Reps can port their current number to Allo for free and use it for calls, without purchasing a new number.
• Recording links: Reps can access recorded conversations from the call activity.
• Transcripts and AI summaries: Conversation details and next steps sync to folk for later review.
• Two-way contact sync: Contacts created or updated in Allo sync back to folk.
• Click-to-call: Clicking a phone number in folk opens the installed Allo app.
• Broader sales workspace: Contact enrichment, pipeline management, and email features support the work that happens between calls.

Prós

• Keeps recorded conversations connected to customer information.
• Reduces manual note-taking and call logging.
• Gives colleagues context when taking over a relationship.
• Combines call history with the tools needed to organize outreach and follow-ups.

Contras

• Calling and recording require a separate phone service.
• An Allo Business subscription or above adds to the overall cost.
• Allo SMS messages do not sync to folk through this integration.

Preços

• Plano Standard: 24 dólares por membro/mês, cobrados anualmente, ou 30 dólares cobrados mensalmente.
• Premium: 48 dólares por membro/mês, cobrados anualmente, ou 60 dólares cobrados mensalmente.
• Plano Enterprise: A partir de 80 dólares por membro/mês, faturados anualmente, ou 100 dólares, faturados mensalmente.

👉 Experimente folk gratuitamente

2. Close

Classificação

⭐⭐⭐⭐⭐ 4.7/5 on G2

Visão geral

For teams that spend much of the day on the phone, switching between a CRM and a dialer gets old quickly. Close puts calling and recording inside the CRM, so reps can open a lead, make a call, and review the conversation from the same workspace.

Its appeal is strongest for outbound sales. Teams can start with click-to-call, then move to a power or predictive dialer as their call volume grows. Recording retention deserves attention, though: lower plans keep audio for a limited period.

Principais funcionalidades

• Built-in calling and recording: Make calls directly from lead and contact records.
• Recording controls: Enable recording in phone settings and pause it during a conversation.
• Call Assistant: Automatically transcribe and summarize recorded calls when enabled.
• Power dialer: Work through a calling list on the Growth plan and above.
• Predictive dialer and live coaching: Available on Scale for teams with more demanding calling workflows.

Prós

• Keeps calling close to the lead information reps need.
• Removes the need for a separate dialer for standard calling workflows.
• Offers dialing options for teams with higher outbound volume.
• Lets reps replay or download recorded conversations.

Contras

• Calling usage and phone numbers cost extra.
• Recording retention is limited to 30 days on Solo and Essentials, and 90 days on Growth.
• Unlimited recording retention and live coaching require Scale.
• Transcription and summaries require Call Assistant to be enabled.

Preços

• Solo: $9 per user/month billed annually, or $19 billed monthly.
• Essentials: $35 per user/month billed annually, or $49 billed monthly.
• Growth: $99 per user/month billed annually, or $109 billed monthly.
• Scale: $139 per user/month billed annually, or $149 billed monthly.

3 HubSpot Sales Hub

Classificação

⭐⭐⭐⭐ 4.4/5 on G2

Visão geral

HubSpot makes sense when a sales call sits within a longer customer journey. A prospect may have submitted a form, spoken with another rep, and received several emails before picking up the phone.

Sales Hub supports native calling and recording, with call activity logged in the CRM. Starter covers basic calling needs, while Professional and Enterprise add transcription and conversation intelligence capabilities.

The buying decision depends on how much of that functionality the team needs. Recording occasional calls is a different investment from giving managers transcripts, coaching tools, and deeper conversation analysis.

Principais funcionalidades

• Native CRM calling: Place outbound calls from HubSpot and log the activity.
• Call recording: Save conversations for review alongside associated CRM records.
• Transcription: Available on eligible Professional and Enterprise subscriptions with the required seats.
• Conversation intelligence: Review conversation insights, with functionality varying by plan.
• Recording settings: Configure recording by call direction and set exclusions for users, numbers, or regions.
• Inbound consent messages: Customize the announcement callers hear before connecting.

Prós

• Connects calls with the wider customer history.
• Supports basic recording without a separate phone platform.
• Offers more advanced review tools as sales operations grow.
• Gives administrators detailed recording controls.

Contras

• Transcription and conversation intelligence require higher plans.
• Calling minutes are pooled across the account.
• Native calling is unavailable in some countries.
• Receiving calls through HubSpot requires a HubSpot-provided number.
• Required onboarding fees increase the initial cost of Professional and Enterprise.

Preços

Standard list pricing starts at:

• Sales Hub Starter: $20 per seat/month.
• Sales Hub Professional: $100 per Sales Seat/month.
• Sales Hub Enterprise: $150 per Sales Seat/month, billed annually.

4. Salesforce Cloud

Classificação

⭐⭐⭐⭐ 4.4/5 on G2

Visão geral

Salesforce is a strong candidate when recorded calls need to fit into a more complex sales operation. Multiple teams, custom deal stages, approval processes, and reporting requirements can all influence how conversations should be captured and reviewed.

Salesforce connects with supported recording providers to bring phone conversations into its CRM. Einstein Conversation Insights adds analysis to those recordings, helping teams review discussions within their sales workflow.

The setup requires some planning. A Salesforce subscription alone does not mean every rep can immediately start recording calls. The phone provider, integration, permissions, and conversation intelligence entitlements all need to align.

Principais funcionalidades

• Supported recording integrations: Connect providers such as Aircall, Dialpad, and RingCentral.
• Einstein Conversation Insights: Import and analyze recordings from eligible connected services.
• Voice and video support: Review phone conversations and supported meeting recordings.
• Configurable access: Assign permission sets to control access to conversation intelligence.
• Custom sales processes: Connect call activity with the account, lead, and opportunity workflows the team uses.

Prós

• Suits organizations with complex sales processes.
• Offers several options for connecting an existing phone system.
• Supports conversation analysis beyond basic audio playback.
• Provides room to customize the wider CRM workflow.

Contras

• Recording requires a supported provider and configuration.
• Advanced features depend on the edition and purchased entitlements.
• Setup may require help from a Salesforce administrator.
• Telephony, implementation, and add-ons can substantially increase the total cost.

Preços

Salesforce’s current US sales plans include:

• Starter Suite: $25 per user/month.
• Pro Suite: $100 per user/month.
• Core: $195 per user/month.
• Advanced: $395 per user/month.
• Max: $550 per user/month.

5. Pipedrive

Classificação

⭐⭐⭐⭐ 4.3/5 on G2

Visão geral

Pipedrive suits teams that organize their day around deals and next steps. Reps can see where an opportunity stands, check the latest activity, and schedule the next conversation without navigating a complicated account structure.

Phone call recording is available through integrations such as Aircall and Kixie. With Aircall, inbound and outbound calls appear as Pipedrive activities, with recording links available in the logged call information.

That makes Pipedrive a practical option for teams that like its pipeline management and want to add a connected phone service. The integration deserves its own evaluation: recording access, transcription, and retention depend on the provider selected.

Principais funcionalidades

• Phone system integrations: Connect calling and recording tools through the Marketplace.
• Click-to-dial: Start a call from a phone number in Pipedrive using a configured calling app.
• Automatic activity logging: The Aircall integration logs inbound calls, outbound calls, and voicemails.
• Recording links: Access recorded conversations through the call information synced by Aircall.
• Contact creation: Aircall can create a Pipedrive contact when a number does not match an existing record.

Prós

• Keeps call activity within a clear sales pipeline workflow.
• Offers a choice of phone providers.
• Reduces manual activity logging with a supported integration.
• Lets teams evaluate the CRM and phone service separately.

Contras

• Phone call recording requires an external calling service.
• The phone subscription adds to the CRM’s per-seat price.
• Transcription, summaries, and recording retention vary by integration.
• Administrators need to configure the connection and activity settings.

Preços

Pipedrive’s annual plans cost:

• Lite: $14 per seat/month.
• Growth: $39 per seat/month.
• Premium: $59 per seat/month.
• Ultimate: $79 per seat/month.

6 Freshsales

Classificação

⭐⭐⭐⭐⭐ 4.5/5 on G2

Visão geral

Freshsales is worth considering for smaller sales teams that want calling close to their contact records without taking on a complicated CRM.

Its built-in phone channel supports calling, automatic logging, and recording. Reps can place calls from the CRM and keep a record of the conversation for later review. Recording settings let administrators choose which calls to capture rather than applying the same rule to every number.

The relatively low starting subscription price makes Freshsales accessible, but teams should calculate phone costs separately before comparing it with an all-inclusive calling plan.

Principais funcionalidades

• Built-in phone channel: Call prospects from the CRM without moving to a separate workspace.
• Automatic call logging: Keep a history of phone activity for future conversations.
• Configurable recording: Record incoming calls, outgoing calls, both, or start recording manually.
• Number-level settings: Apply recording preferences to individual phone numbers.
• Manual recording option: Let reps obtain agreement before starting a recording.

Prós

• Combines contact management and calling in one working environment.
• Reduces the need to enter call activity manually.
• Offers flexible recording settings.
• Has a relatively affordable entry-level CRM subscription.

Contras

• Phone numbers and calling usage can add to the subscription cost.
• Recording availability and charges depend on the phone configuration.
• Basic recording does not automatically include AI transcription or summaries.
• More advanced sales capabilities require higher CRM plans.

Preços

Freshsales offers three paid plans:

• Plano Growth: 9 dólares por utilizador/mês, faturado anualmente.
• Plano Pro: 39 dólares por utilizador/mês, faturado anualmente.
• Enterprise: 59 dólares por utilizador/mês, faturado anualmente.

7. Zoho

Classificação

⭐⭐⭐⭐ 4.1/5 on G2

Visão geral

Zoho CRM gives teams considerable control over how they handle calls. That can be useful when incoming inquiries need to reach different representatives, several users share a number, or recording rules vary across the team.

Zoho offers built-in telephony powered by Twilio, alongside third-party phone integrations. With the built-in option, administrators can purchase numbers, assign users, configure call flows, and manage recording storage from the CRM.

It suits businesses willing to spend time configuring their phone workflow. The trade-off is a more involved setup and a separate telephony budget.

Principais funcionalidades

• Built-in telephony: Manage phone numbers, users, credits, and recordings within Zoho CRM.
• Incoming call recording: Enable recording at supported stages of an inbound call flow.
• Outgoing recording controls: Choose which telephony users have their outbound calls recorded.
• Call flow builder: Route calls to individual representatives or telephony groups.
• Call history and playback: Review call details, listen to recordings, and download call reports.
• Storage management: Monitor recording storage and upgrade the storage plan when needed.

Prós

• Provides detailed control over routing and recording.
• Supports both inbound and outbound recording.
• Centralizes telephony administration within the CRM.
• Offers third-party integrations for teams with an existing phone provider.

Contras

• Built-in telephony requires number purchases and phone credits.
• Recording storage upgrades create additional costs.
• Administrators must configure users, numbers, and inbound call flows.
• Transcription and AI analysis should be evaluated separately from recording.

Preços

Zoho CRM’s paid plans cost:

• Plano Standard: 14 dólares por utilizador/mês, faturado anualmente.
• Profissional: 23 dólares por utilizador/mês, faturado anualmente.
• Enterprise: $40 per user/month, billed annually.
• Ultimate: $52 per user/month, billed annually.

8. Salesmate

Classificação

⭐⭐⭐⭐⭐ 4.7/5 on G2

Visão geral

Salesmate brings calling, email, and pipeline management into the same CRM. It suits smaller teams that want to spend less time moving information between their phone system and sales records.

Built-in calling supports recording, with transcripts linked to the relevant call activity. Reps can revisit a discussion from the contact’s history and check details before sending a proposal or making another call.

For teams working through longer prospect lists, Business adds a power dialer and voicemail drop. Calling remains an additional cost to assess alongside the CRM subscription.

Principais funcionalidades

• Built-in calling and recording: Handle phone conversations within Salesmate.
• Automatic transcription: Transcribe eligible calls when recording and transcription are enabled.
• Activity-linked transcripts: Review the transcript alongside the call’s contact, owner, date, and duration.
• Manual transcription: Generate transcripts from eligible existing recordings.
• Power dialer and voicemail drop: Available on Business for higher-volume outreach.

Prós

• Keeps phone conversations close to contact and deal information.
• Supports both automatic and manual transcription.
• Combines calling with other sales communication tools.
• Offers more advanced dialing as the team’s needs grow.

Contras

• Calling and texting add to the CRM subscription cost.
• Power dialing requires Business or above.
• Calls must meet minimum duration requirements for transcription.
• Calls to unknown numbers need a logged activity to qualify for transcription.

Preços

With annual billing:

• Basic: $23 per user/month.
• Pro: $39 per user/month.
• Business: $63 per user/month.
• Empresa: Preços personalizados.

9. Nutshell

Classificação

⭐⭐⭐⭐ 4.3/5 on G2

Visão geral

Nutshell offers a straightforward option for teams whose phone work centers on outbound calls. A rep can open a customer record, call from the browser, and save the conversation without connecting a separate dialer.

Click-to-call and optional recording are available on Pro and above. Transcriptions and AI summaries help reps review conversations afterward, though these use a limited monthly credit pool.

One useful distinction is the billing model: Nutshell does not charge by the minute or number of calls for its built-in click-to-call feature. Its main limitation is direction—this feature handles outbound calls only.

Principais funcionalidades

• Browser-based calling: Call from contact, lead, or company records.
• Optional call recording: Save conversations and download recordings from logged activities.
• Transcripts and AI summaries: Review processed conversations within the call activity.
• Activity reporting: Track calling minutes through the Activity Report.
• Unlimited outbound click-to-call: Paid Pro subscriptions remove the trial’s call limit.

Prós

• Requires no separate dialer for supported outbound calling.
• Avoids per-minute billing for built-in click-to-call.
• Keeps recordings and processed call notes in the activity history.
• Makes recording downloads available for later review.

Contras

• Click-to-call requires Pro or above.
• Built-in click-to-call does not support inbound calls.
• Transcription and summaries consume monthly AI credits.
• Each user can verify only one direct phone line at a time.

Preços

Pro starts at $42 per user/month with annual billing, or $49 billed monthly.

10. Bitrix24

Classificação

⭐⭐⭐⭐ 4.1/5 on G2

Visão geral

Bitrix24 combines CRM, communication, tasks, and collaboration in a broad workspace. It can suit businesses that want phone activity connected to the systems they use to manage both customers and internal work.

Its telephony supports recording through rented numbers or a connected SIP PBX. Administrators configure recording for each number or connection, and employees can find saved conversations in Call Details and the company’s shared storage.

The breadth comes with more administration. Teams need to manage telephony costs, recording access, and storage rather than treating recording as a feature that runs unattended.

Principais funcionalidades

• Configurable call recording: Enable recording for individual rented numbers or SIP PBX connections.
• Recording announcements: Play a warning before the conversation starts.
• Searchable transcripts: Convert new recordings into text and search for words or phrases.
• Recording access controls: Manage employee access through shared folder permissions.
• Customer call ratings: Collect feedback after a call ends.

Prós

• Connects telephony with a wider business workspace.
• Supports rented numbers and SIP PBX connections.
• Offers searchable transcripts.
• Gives administrators control over recording access.

Contras

• Telephony charges are separate from the workspace subscription.
• Call transcription is a paid service.
• Recordings remain stored until manually deleted, requiring storage management.
• The extensive feature set can take time to configure.

Preços

Annual workspace subscriptions include:

• Basic: $49 per organization/month, including 5 users.
• Standard: $99 per organization/month, including 50 users.
• Professional: $199 per organization/month, including 100 users.
• Enterprise: From $399 per organization/month, including 250 users.

Conclusão

The best CRM with phone call recording is one that makes conversations easy to find and useful after the call ends. Recording access, reliable contact matching, and clear next steps matter as much as the dialer itself.

Close suits teams with heavy outbound activity. Salesforce offers more scope for complex sales operations. For teams that want recorded calls connected to their broader customer relationships, folk combines contact management with recordings, transcripts, and summaries through Allo.

Start with the team’s daily workflow, then compare the full cost of the CRM and calling setup.

👉 Experimente folk gratuitamente

Perguntas frequentes

What Is a CRM With Phone Call Recording?

A CRM with phone call recording captures phone conversations and connects them to customer records. Depending on the setup, teams can access audio, transcripts, or summaries before following up. This guide to recording business phone calls explains the different methods and tools available.

Which CRMs Have Built-In Call Recording?

Close, HubSpot Sales Hub, Freshsales, Salesmate, and Nutshell offer recording through their built-in calling features, subject to plan requirements and configuration. Nutshell’s built-in click-to-call supports outbound calls only. When comparing sales call recording and analysis tools, check recording access, retention, and transcription separately.

Does folk CRM Support Phone Call Recording?

Yes. folk’s mobile app supports outgoing calls from a verified personal number and saves transcripts and summaries to the contact profile, though it does not offer audio playback. Teams that need access to call recordings can also use the Allo integration. For workflows that turn conversations into structured customer information, explore AI call transcripts in folk CRM.

Can Sales Reps Keep Their Existing Phone Number?

Yes, depending on the calling setup. folk’s mobile app lets reps verify and use their existing number for outgoing calls. With Allo, teams can port an eligible existing number rather than purchase a new one. Verification and porting are different processes, so confirm which method the selected service requires.

Do CRMs With Call Recording Include Transcription?

Not always. Recording captures audio, transcription converts speech into text, and an AI call summary condenses the discussion into key points and next steps. Providers may bundle these features, restrict them to higher plans, or charge separately.

How Can Sales Teams Use Call Transcripts in Their CRM?

Teams can review transcripts to confirm requirements, identify stakeholders, and prepare follow-ups. With AI-powered transcript extraction, relevant details can also populate dedicated CRM fields. Reps should check important information before using it to update a deal or prepare a proposal.

How Much Does a CRM With Phone Call Recording Cost?

The total depends on the CRM plan, phone service, and call volume. Extra charges can include phone numbers, calling minutes, recording storage, transcription, and AI summaries. Compare the cost of the complete recording workflow, including any required integrations, rather than the lowest advertised CRM subscription.

Can a CRM Automatically Record Every Phone Call?

Some systems automatically record calls handled through their supported dialer or integration. They do not necessarily capture conversations made through a phone’s regular dialer. Coverage depends on the calling method and settings; the business call recording guide covers the main approaches.