Zoho vs ActiveCampaign：どちらのCRMがあなたに適しているか？

Choosing a new CRM platform? Zoho and ActiveCampaign stand out as two prominent contenders. Both are designed to optimize business processes, enhance customer interactions, and boost sales efficiency.

However, each platform offers distinct features tailored to different business models and priorities. This article aims to provide a comprehensive comparison of Zoho and ActiveCampaign, examining their core functionalities, pricing structures, and overall benefits.

Who this comparison is for

Our goal is to help you determine which CRM solution aligns best with your sales team's organizational needs, especially for medium-sized sales teams of 20-50 people. Additionally, we'll explore folk as a viable alternative.

What is Zoho?

Zoho is a CRM system with a strong sales focus. It has journey orchestration, sales process management, and workflow automation features. There's also something for marketing teams, including event management and customer segmentation.

Key features of Zoho

• Sales automation: Automates sales tasks like lead management, deal tracking, and follow-up actions.
• Customizable dashboards and reports: Allows users to create and customize dashboards and reports for in-depth analytics.
• Multi-channel communication: Integrates with email, phone, social media, and live chat to manage customer interactions.
• Lead and contact management: Manages customer information, tracks interactions, and segments contacts for targeted campaigns.
• Workflow automation: Automates routine tasks and processes to improve efficiency and reduce manual effort.
• AI-powered sales assistant (Zia): Provides predictive analytics, task automation, and intelligent suggestions to enhance sales performance.
  

ActiveCampaignとは何ですか？

Active Campaignは、あらゆる規模の企業が顧客とのやり取りを管理し、パーソナライズされた自動化されたコミュニケーションを通じて成長を促進することを支援するために設計されたマーケティングオートメーションプラットフォームです。

ActiveCampaignの主な機能

• メールマーケティング：ドラッグ＆ドロップ式テンプレート、高度なセグメンテーション、自動化されたシーケンスを活用し、パーソナライズされたメールキャンペーンを作成して、効果的に顧客を惹きつけましょう。
• マーケティングオートメーション：ユーザーの行動やカスタムトリガーに基づいて、メール、SMS、サイトメッセージのワークフローを自動化し、顧客エンゲージメントとリテンションを向上させます。
• 営業自動化：CRMと自動化ツールを統合し、営業プロセスの効率化、見込み客の追跡、商談の管理、フォローアップの自動化を実現します。
• CRM機能：自動化を活用したプロセス追跡・管理を実現する営業特化型CRM。

Zoho vs. ActiveCampaign: Feature Comparison

Let's break down the key features of two CRM software solutions and take a closer look at their sales automation, email marketing tools, and contact management capabilities that matter most to sales teams.

1. 営業パイプライン管理

Zoho CRM's pipeline management feature provides a visual overview of the sales process, allowing users to track deals at various stages and manage the flow of opportunities effectively. ActiveCampaign's sales pipeline management feature is integrated with its CRM, enabling businesses to streamline their sales processes. It allows users to visually manage deals through customizable pipelines, automate tasks like follow-ups, and track every stage of the sales journey.

2. 使いやすさ

Zoho CRM offers a user-friendly interface, making it accessible for both beginners and experienced users, while ActiveCampaign provides a straightforward setup with intuitive navigation. Both platforms prioritize ease of use, but Zoho's extensive customization options might present a steeper learning curve for some users. For sales teams of 20-50 people who need quick adoption and minimal setup time, this complexity can be a significant barrier to productivity.

👉🏼 Try folk now to set up customizable pipelines in minutes and avoid Zoho's steep learning curve

3. コンタクトエンリッチメント

Zoho CRM's contact enrichment feature, powered by its AI assistant Zia, automatically updates and enriches records using data from various online sources. The feature can fill in missing details, such as email addresses, phone numbers, company information, and social media profiles.

4. アウトリーチ

Zoho CRM supports multichannel outreach, enabling businesses to connect with leads through email, social media, and other platforms. The platform automates workflows such as lead assignment and follow-up reminders, while AI-driven sentiment analysis helps prioritize customer responses for timely engagement. ActiveCampaign's outreach capabilities are functional, offering email, SMS, and some social media tools for multi-channel communication. It allows businesses to segment their audiences and send personalized messages, while automations help manage follow-ups across different channels. However, the SMS functionality is quite basic.

5. 自動化

Zoho CRM provides comprehensive automation features that streamline tasks like sending emails, updating fields, and triggering alerts through workflow automation. It includes Blueprint for standardizing sales processes, Macros for automating repetitive tasks in bulk, and Zia AI for predictive automation that suggests workflows and actions based on data patterns. ActiveCampaign's automation features allow users to create workflows that automate tasks like sending emails, updating contact records, and triggering follow-up actions based on predefined conditions. These workflows can be set up using a visual drag-and-drop builder, and they support a range of triggers, such as contact behavior, form submissions, or sales pipeline changes.

6. 統合

Zoho integrates with a wide range of third-party applications to expand its functionality, including popular tools like Google Workspace and Microsoft Office. It also connects with accounting software such as QuickBooks and more. ActiveCampaign offers a wide range of integrations with over 900 third-party applications, allowing users to connect the platform with tools like Shopify, WordPress, Salesforce, and Google Analytics.

7. 人工知能

Zoho CRM integrates AI through its assistant, Zia, which enhances productivity by automating tasks like data entry, lead prediction, and workflow recommendations. Zia provides predictive analytics for sales forecasting, identifies anomalies in sales processes, and suggests the best times for customer engagement based on past interactions. ActiveCampaign integrates AI features to enhance various aspects of its platform, such as email marketing and automation. The AI-powered tools include predictive sending, which analyzes contact behavior to suggest the best time to send emails, and predictive content, which helps in optimizing subject lines and messaging.

価格とプランの比較

Let's take a closer look at the price and plans of both Zoho and ActiveCampaign, particularly considering cost implications for growing sales teams.

Zoho prices

Zoho offers a Free plan limited to three users suitable for small businesses. After that, an annual subscription plan is as follows.

• Standard: $14 per user, per month.
• Professional: $23 per user, per month.
• Enterprise: $40 per user, per month.
• Ultimate: $52 per user, per month.

ActiveCampaignの料金

ActiveCampaign's price plans depend on the number of contacts in your database. The following plans are based off 1,000 contacts.

• スターター：月額15ドルから。
• プラス：月額49ドルから。
• プロプラン：月額79ドルから。
• エンタープライズプラン：月額145ドルから。

Introducing folk CRM: the best alternative to Zoho and ActiveCampaign

Looking for the best CRM solution for sales teams of 20-50 people? We recommend folk CRM as the superior choice. folk CRM is specifically designed for medium-sized sales teams who need powerful functionality without the complexity, making it the ideal alternative to both Zoho and ActiveCampaign for growing sales organizations.

主な特徴

• 使いやすさとカスタマイズ性：パイプライン、ダッシュボード、自動化、メールシーケンスを簡単にカスタマイズできるため、営業サイクルやパイプライン管理はもちろん、採用、マーケティングなど他の業務機能にも幅広く活用できます。
• ソーシャルメディア連携：folkのGoogle Chrome拡張機能により、LinkedIn、Sales Navigator、Instagram、Xからワンクリックで人物や企業をインポートできます。
• GmailおよびOutlookからの連絡先同期：完全なメール同期により、ユーザーはCRMから直接すべての通信を管理できます。
• ワンクリックでメールアドレスを検索：ApolloとDropcontactによる連絡先情報補完機能で、不足しているデータポイントをワンクリックで入力可能。
• メールシーケンス：見込み客が最初のメールに返信しない場合、リマインダー付きのメールシーケンスを送信します。AI統合機能により、大規模なメールパーソナライゼーションを実現します。

価格とプラン

folkは14日間の無料トライアルを提供しています。その後は、手頃な月額または年額サブスクリプションプランが利用可能です。年額サブスクリプションプランは以下の通りです。

• スタンダードプラン：1ユーザーあたり月額20ドル。
• プレミアム：ユーザー1人あたり月額40ドル。
• カスタムプラン：ユーザー1人あたり月額80ドルから。

Zoho vs. ActiveCampaign: What's the Verdict?

Between Zoho and ActiveCampaign, there are a few distinct advantages. Zoho excels with its comprehensive sales automation and customizability, making it ideal for businesses seeking robust sales management tools. ActiveCampaign, on the other hand, stands out with its powerful marketing automation features, perfect for businesses focused on enhancing customer engagement. However, for sales teams of 20-50 people who need the perfect balance of powerful functionality and ease of use, folk CRM emerges as the clear winner, providing a flexible alternative that combines the best of both platforms while being specifically optimized for medium-sized sales teams.

👉🏼 Try folk now to compare it with Zoho and ActiveCampaign and never miss a follow-up with team-shared sequences

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